Returns FAQ

How do I return the product/s?

You can return an item online at MISSGUDI.COM by following the below steps.

  • Click on The Return Tab in the footer of home page.
  • Enetr your email id
  • Enter the Order Number which you want to return
  • Submit
  • Select the product that needs to be returned
  • Follow the steps

When will my exchange item be shipped?

Exchange items are shipped within 24 hours after the item returned has passed quality checks.

What should I do if my order is received in a damaged condition?

We apologize for this however in a rare case you happen to receive a damaged/defective product, please notify us within 24 hours of receipt. We might request you to share a photograph at care@gudi.net.

What should I do if I receive a different item from the one that I have ordered?

We apologize for this, however in a rare case where you happen to receive a different product from what you had ordered, please notify us within 24 hours of receipt. We might request you to share a photograph at care@gudi.net.

Why do I need to self-ship?

In case your pin code is not serviced by our courier partner, you will have to self-ship the product(s) back to us, to reach our Returns Department.

Will I receive a voucher/s in case of self-shipped product/s?

For all self-shipped returns, you will be reimbursed INR 100 towards your shipping costs as a voucher which can be used for future purchase on our website. The same is subject to your returns being inspected and quality checked on receipt in our warehouse.

Where do I need to self-ship my products?

Shipping Address for self-ship product/s:-

  1. M Garments

11/7, Mathura Road

Faridabad 121003 - Haryana

My return request was initiated but the reverse pick-up has not yet been done. What should I do?

Normally it takes 3 to 4 working days for a reverse pick but in case no courier partner has contacted you please feel free to contact us at 0129-415 44 50 from 9 am to 5 pm (Monday to Saturday) or email us at care@gudi.net.

What are the refund options available to me?

You can choose to get your refund in the following ways:

  • Cash refund via bank transfer into your account for all COD orders
  • Money back to the paid account/ credit card for all online orders.
  • A Coupon Code of the refund value, which can be redeemed against any purchase.

How do I get in touch with MISSGUDI.COM?

Please contact us at 0129-415 44 50 from 9 am to 5 pm (Monday to Saturday) or email us at care@gudi.net

What are the Customer Care working hours?

We work 9 am to 5 pm Monday to Saturday.