FAQ

How can I contact https://missgudi.com ?

You can either call us on 0129 415 44 50 or leave a message at Whatsapp number +91 9582979725 or send a message through Facebook Messenger given at the bottom of every page of the website. (9:00 am to 4:00 pm) and speak with our customer service representative or write to us at care@gudi.net for any queries about gudi.net. Please email us through our Contact Us page.

 

How do I manage the emails I receive? Or how do I unsubscribe from your mailing list?

Based on the choices you have made during various online/offline interactions with us, we would communicate with you periodically for event based communications such as order information, renewal notices, invites, reminders, special offers etc.

If you no longer want to receive emails from us, you can select your preferences online in “My Account” section. However, you would continue to receive transaction based e-mails such as order confirmation mail etc.

 

Will you share my information with others?

No, we will not share your information with others. For more details, please read our Privacy Policy.

Can I email my order?

Yes. You can email us your order at care@gudi.net.

Can I call in my order?

Currently we do not have a call in number for placing orders. Please follow the steps in the online checkout process on the website.

If I have problems with my order, whom should I contact?

If you have any problems or concerns about your order, please email us at care@gudi.net.

How can I modify my order?

You can modify your order at any time during the shopping process by editing / modifying your shopping cart. Once you confirm payment for the items in your shopping cart, the order is considered as final and cannot be modified.

How can I cancel my order?

Once you confirm payment of your order, your order cannot be changed or cancelled. You will need to contact us through the Request for Cancellation button under My Account within 12 hours of placing your order for us to be able to confirm this cancellation. In case we have already processed your order you will be advised that the cancellation is not possible. As we aim to maintain quick turn around times on our order processing, dispatch and deliveries, we may not be able to support your request unless it is received within the stipulated time frame. Cancellations are solely at the discretion of www.gudi.net.

 

 

Coupons

 

What is a coupon? I have received a promotion coupon code how do I use it?

We introduce various promotions from time to time. To enable you to take benefit of these promotions, you are provided with relevant promotion coupon codes.

In order to take benefit of the discount / promotion, you will need to enter the promotion coupon code in the space provided for it in your shopping bag, and click the “Apply” button next to it.

Your coupon will be applied ONLY after you confirm your order by clicking on the Place Order button later in the checkout process.

Multiple coupons cannot be used on a single order.

 

Returns & Exchanges

What is your return policy?

At Gudi we stand behind the quality of our products and we will provide a full refund for the cost of the product if you are not satisfied with your purchase for any reason. Returns must be made within 15 days of receiving the goods. Shipping charges will not be refunded and customers are required to pay for the shipping costs to return the goods. Please Click here to know more about our Returns Policy.

When will I receive a refund for my returned products?

All credits will be issued only to the credit/debit card used for making the original purchase. Once we receive your returned item(s) we will issue your credit and send you an email confirmation. Please allow one billing cycle for the credit to appear on your credit/debit card statement. Click here to know more on Refunds.

How do I exchange an item?

In order to exchange an item you need to go through the returns process as described above. We will refund your credit/debit card once we receive the returned merchandise. You must place a new order for the replacements you would like.

 

 

 

Shipping

Will I be charged for Octroi or Entry taxes in case of domestic shipping?

All of Gudi orders are shipped within India from our warehouse in Faridabad, India to your provided shipping address. Due to the nature of interstate shipping, you may have to pay additional duties and taxes which are levied once a shipment reaches your state. The majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent duty charges will be levied. In the case where additional duties or taxes are assessed, customer will be responsible for paying these additional fees. To make your shopping experience as seamless as possible, we have arranged with our shipping partners to clear your goods for you and deliver them to your doorstep. If you are presented with an invoice/receipt from our shipping partner for any duties and taxes, you will have to pay them directly at the time of delivery.

How long will it take to receive my order?

We make every effort to process your order as quickly as possible. We usually require 3 working days to dispatch your order. However, if the quantities ordered are more than 5 pieces per product per style, or in case the item ordered is under production it may take longer to process the order. In such cases we keep you posted through email.

Do you offer expedited shipping?

No. At this point we are unable to offer overnight or expedited delivery service.

How is my order shipped?

All Gudi orders are shipped door to door via a number of shipping companies within India from our warehouse in Faridabad, India to your provided shipping address.

Will everything ship together?

Yes. Because we do not process backorders, whatever is in stock will be shipped together.

Can I ship different items in my order to different shipping addresses?

We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders.

Can my order ship to a Post Office Box?

No. Since we offer door to door deliveries through our shipping partners therefore you must include full address details including a street address for the shipping address.

What are the shipping costs?

For domestic deliveries i.e deliveries within India we offer Free Shipping on all orders above Rs. 1000.

How do I track my order?

You can track your order on our Order Tracking page. If you do not have a tracking number or delivery confirmation number, please contact us. If you are not sure whether or not your order has shipped yet, you can check the status of your recent orders in My Account

Can I change my shipping address after placing my order?

Once we receive your order, we take approximately 3 working days to process your order before handing it over to the shipping company. If you would like to change your shipping address for an order which you have already placed, we will try to accommodate your requests if we still have the package in our possession. Please contact us (care@gudi.net) with your requested change and we will send you an email reply to confirm if we were able to make the change. If we have already handed your order over to the shipping company then we are unable to make any shipping address changes.

Why was my package undeliverable?

In case of domestic shipping the shipping company will attempt delivery 3 times at the delivery address specified by you in the order, before they contact us that your package is not deliverable. If you have not received the package, you can track the package through the Order Tracking facility. If the package status is shown as undeliverable please call the shipping company at their local number and quote your tracking number to trace your package.

Here are some reasons why your package may be determined undeliverable:

Incorrect Address: Gudi does not take responsibility if the delivery address provided by you is incorrect or outdated. If a package is returned to us because the address is incorrect or outdated we will consider the order status as closes, and no refund will be issued. Please carefully check to make sure that you have supplied a current and correct shipping address.

Address Format: If you supply a Post Office Box for your shipping address, Courier company is unable to deliver your package. We will try to catch this problem prior to shipping. If a package is returned to us because the address is incorrect or outdated we will consider the order status as closes, and no refund will be issued. Please make sure that you do not supply a Post Office Box address for your shipping address.

Failed Delivery Attempts: In case of domestic deliveries the shipping company will make three attempts to deliver your package. If any duties or taxes are due, then the shipping company will require payment at the time of delivery. If you are generally not home during delivery hours, please use a shipping address where someone will be available to sign for the package. If the driver deems it necessary to obtain a signature and has made three delivery attempts, then the package is returned to us as undeliverable. If the package status is shown as undeliverable please call the shipping company's customer service at their local number and quote your tracking number to trace your package.

Refused by Recipient: If you are sending a gift to someone and they refuse to accept the package because they think it is being sent to them in error, then the package will be returned to us as undeliverable. By informing your gift recipient that they should expect a package you will help us ensure that they receive your gift.