Returns & Exchange

At MissGudi, we stand behind the quality of our products and we will replace the product free of cost if you are not satisfied with your purchase for any reason.

Please read our return & exchange policies before you return any item.

Returns & Exchange

Reverse Pick Up Policy

We offer our customers a simple, hassle-free, Reverse Pick-Up policy. Our customers are valued not only at the time of sale but also through the subsequent stages of Returns & Refunds. Our policy is thoughtfully designed to ease up the process, save time and make you feel reassured about your order.

  • Return and exchange of an item (except damage) is valid for first 15 days with prior intimation within 3 business days from the date of Delivery.
  • Please mention your order number in the subject line to help us quickly process your returns/exchanges.
  • Please ensure that the returned merchandise is unused, unworn, unwashed, undamaged and is in a saleable condition.
  • We request you to maintain the original packaging of the items to be returned, including the tags.
  • Please ensure that all the returned items are packed securely and safely to prevent any loss or damage during transit.
  • The items for reverse pick up will be picked up within 3 business days from the date of request.
  • After the receipt of item(s), your request for returns/exchanges would be processed.
  • In the case of returns, banks normally take 7-10 business days to process a refund once it has been initiated from our end.
  • In the case of exchanges, your new order will be dispatched to you within 3-5 business days after we receive the earlier shipment.

For more details, please call us on our customer care number (+91 129 4154450) or e-mail us at care@gudi.net

  • Gudi will replace the returned items free of cost or issue a refund for the cost of the goods to the credit/debit card used for online shopping.
  • Shipping charges will not be refunded and customers are required to pay for the shipping costs to return the goods to the applicable return address indicated on the Returns & Exchanges form.

Exchange Policy

  • MissGudi will replace the items free of cost or issue a full refund if we have sent you a wrong item (wrong colour or size). Shipping charges for the replacement will not be billed to the customer.
  • If you would like to exchange any item, MissGudi will replace the returned items free of cost and issue a refund for the cost of the goods to the credit /debit card used for online shopping. However, shipping charges would not be refunded. On receipt of the wrong product at our return address, you would need to place a fresh order for the correct item.
  • Shipping charges will not be refunded and customers are required to pay for the shipping costs to return the goods to the applicable return address indicated on the Return & Exchange form.

 Claiming Refunds

For Credit Card/Debit Card/Netbanking Transactions:

As the charge to your credit card / account would have already been done online at the time you made the purchase and authorized the payment we will provide a refund to your account via the CCAvenue Payment Gateway if applicable as per the situations given below.

If applicable, refunds would be made for the cost of the goods to the credit /debit card used for online shopping. However, shipping charges would not be refunded except where Gudi has erroneously sent you a wrong item / colour / size.

For COD (Cash on Delivery) Transactions:

  • Refunds can only happen via Gift Vouchers.
  • Cash Refunds are not allowed for COD orders since we cannot get deliver cash through couriers.
  • The customer can ship the product in case he or she receives a damaged or defective product. Customer can also place a request for a reverse pick up incase reverse pick up service is available through our couriers.

Refunds will be done in the following cases:

  • Genuine sizing issues, only for unused garments. Please review our size guides carefully before making your purchase.
  • Genuine quality issues.
  • Packages lost in transit.
  • In case MissGudi discovers any wrong pricing in its online catalogue and the price charged to you is higher than the actual price.
  • In case MissGudi discovers that a wrong item has been shipped to you.
  • In case the customer is not happy with the purchase and has returned the item/items to the address mentioned above. In such cases the filled return form should be included in the return shipment.

 

No refunds will be given in the following cases:

  • In case of minor design and color variations. With embellished products there will always be some variation between products.
  • Incorrect or outdated delivery address.
  • Incorrect address format including any form of a PO Box address.
  • After 3 failed delivery attempts by the courier.
  • Package refused by recipient.
  • Products returned in a used or damaged condition.

Note: Refunds will only be made after we have received the returned shipment except if the package has been lost in transit.