Shipping and Delivery

Processing your order

We try our best to ship goods to you as soon as possible. On an average, it takes us about 3 business days to ship goods out of our warehouse.

To calculate how much time, it will take you to receive yours merchandize, please add the shipping times given below to the 3-day order processing period.

Delivery methods, times and cost

Shipping Destination Shipping Service Dispatch times Cost
Within India Domestic shipping companies. 3-5 business days For orders where the total value of the order is below Rs.1000, a shipping charge of Rs. 99 is applied.

Shipping

Will I be charged for Octroi or Entry taxes in case of domestic shipping?

All orders are shipped within India from our warehouse in Faridabad, India to your shipping address. Due to the nature of interstate shipping, you may have to pay additional duties and taxes which are levied once a shipment reaches your state. The majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent duty charges will be levied. In the case where additional duties or taxes are assessed, customer will be responsible for paying these additional fees. To make your shopping experience as seamless as possible, we have arranged with our shipping partners to clear your goods for you and deliver them to your doorstep. If you are presented with an invoice/receipt from our shipping partner for any duties and taxes, you will have to pay them directly at the time of delivery.

How long will it take to receive my order?

We make every effort to process your order as quickly as possible. We usually require 3 working days to dispatch your order. However, if the quantities ordered are more than 5 pieces per product per style, or in case the item ordered is under production it may take longer to process the order. In such cases we keep you posted through email.

Do you offer expedited shipping?

No. At this point we are unable to offer overnight or expedited delivery service.

How is my order shipped?

All orders are shipped door to door, via a number of shipping companies within India from our warehouse in New Delhi, India to your provided shipping address.

Do you ship backorders?

No. We aim to keep every item on our website in stock. If there is an item which you purchase and then we realise this item is not available, we will promptly inform you within 2 working days of your purchase and fully refund your money for the out of stock item.

Will everything ship together?

Yes. Because we do not process backorders, whatever is in stock will be shipped together.

Can I ship different items in my order to different shipping addresses?

We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders.

Can my order ship to a Post Office Box?

No. Since we offer door to door deliveries through our shipping partners therefore you must include full address details including a street address for the shipping address.

What are the shipping costs?

For domestic deliveries i.e deliveries within India we offer Free Shipping on all orders.

How do I track my order?

You can track your order on our Order Tracking page. If you do not have a tracking number or delivery confirmation number, please contact us. If you are not sure whether or not your order has shipped yet, you can check the status of your recent orders in My Account

Can I change my shipping address after placing my order?

Once we receive your order, we take approximately 3 working days to process your order before handing it over to the shipping company. If you would like to change your shipping address for an order which you have already placed, we will try to accommodate your requests if we still have the package in our possession. Please contact us (care@gudi.net) with your requested change and we will send you an email reply to confirm if we were able to make the change. If we have already handed your order over to the shipping company, then we are unable to make any shipping address changes.

Why was my package undeliverable?

The shipping company will attempt delivery 3 times at the delivery address specified by you in the order, before they contact us that your package is not deliverable. If you have not received the package, you can track the package through the Order Tracking facility. If the package status is shown as undeliverable please call the shipping company at their local number and quote your tracking number to trace your package.

Billing & Payments

What payment methods do you accept?

We accept all MasterCard, VISA, Amercian Express, and Citibank Maestro Debit Cards (an online real-time authorization is done through the Payment Gateway). If you have an Indian bank account, you can also transfer your payment directly to us using our payment gateway's net banking facility.

When will my credit card be charged?

Your credit card will be charged at the time of placing your order through our secured payment gateway. (an online real-time authorization is done through the Payment Gateway)

What currency will my order be billed in?

Your order will be billed in the currency of your debit / credit card. All the prices shown on the website would be in INR depending on the ordering and delivery location.

Can I change my billing address?

In order for us to successfully process your credit card, you must provide the billing address which is used for your credit card.

Customer Service

How do I contact customer service?

Please email us through our Contact Us  page or Tab given at the bottom of every page.

Will you share my information with others?

No, we will not share your information with others. For more details, please read our Privacy Policy.

Can I email my order?

Yes. You can email us your order at care@gudi.net

If I have problems with my order, whom should I contact?

If you have any problems or concerns about your order, please email us at care@gudi.net

How can I modify my order?

You can modify your order at any time during the shopping process by editing your shopping cart. Once you confirm payment for the items in your shopping cart, the order is considered as final and cannot be modified.

How can I cancel my order?

Once you confirm payment of your order, your order cannot be changed or cancelled. You will need to contact us through the Request for Cancellation button under My Account within 12 hours of placing your order for us to be able to confirm this cancellation. In case we have already processed your order you will be advised that the cancellation is not possible. As we aim to maintain quick turn around times on our order processing, dispatch and deliveries, we may not be able to support your request unless it is received within the stipulated time frame. Cancellations are solely at the discretion of Gudi.

Gift Services

Can I have the product gift wrapped?

Yes, we can gift wrap. Rs.100/- extra charges will be levied.

Can I include a gift message with the package?

Yes, a gift message can be included with your order.